Ensures the protection of customer's rewards and credit lines.Amicably resolve guest concerns whenever possible and report to the direct supervisor complaints, issues or problems that are outside ability or authority to resolve.Support the Hard Rock culture and Team philosophy within the department and throughout the property.Maintains a work environment that is safe, professional, friendly and conducive to a high level of productivity and performance, as well as Team morale.Deliver an exceptional guest service experience that promotes guest satisfaction & enjoyment.Follow department and company policies and standard operating procedures (SOPs) including those relating to Hard Rock's business ethics and all regulatory requirements.Deal cards accurately and at a pace defined by the supervisor/guests at the table take and pay bets accurately and according to standard.
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